Refund Policies

How will my attendance be logged on the Education for the purpose of the refund policy?

Please note that it is mandatory to attend the classes in live mode only to be eligible to claim refund. Also key in your first and last name in order for us to identify and record your attendance. If you attend a class under an incognito or incorrect name, we will not be able to log your attendance. 

What should I do if I am facing technical issues?

In case a student is unable to fulfil a particular condition which is barring them from claiming a refund successfully, and such non-fulfilment is because of a technical error, we may create an exception if the student can prove that they raised a complaint to ncitbgt@gmail.com with the relevant screenshots and time stamps of the particular error.

I paid booking fees but I have changed my mind now and want a refund. 

Please note that all kinds of booking fees are non-refundable. The only exception is when the learner completes enrolment by paying the fees, and raises a request in compliance with the refund policy. 

When is the 30 day period for attendance and submission of assignments counted from?

Please note that the 30 day period for attending classes starts from the date of the first concept session of the batch. Attendance is not mandatory for onboarding sessions and feedback sessions, but highly recommended to benefit from the course.  

All assignments allocated to the learners within the first 30 days must be duly submitted, even if their due date falls after the 30-day period. For example, if an assignment was given on the 28th day and it is due on the 35th day, such assignment must also be submitted.

I have attended one or two and don't find the course suitable for me. I want to raise a refund request right away. 

Premature refund requests will not be entertained. You must continue to participate in the course and comply with all the requirements of the policy. All refund requests must be raised within the time period of 30th to 45th day.